Unfortunately, we are unable to cancel or change orders once they have been paid for. Our warehouse is automated to ensure fast and error-free shipping. However, you can contact us via our contact form or at support@engizek.eu.

Click on the profile icon in the store navigation and request a return.

1. Log in to your account:
1.1 Enter your e-mail address in the e-mail field and then click Next.
1.2 Open the e-mail sent by our store in your e-mail account and copy the six-digit confirmation code in the e-mail.
1.3 Go back to the online store and enter the six-digit confirmation code.

2. Click on the order for which you want to send the return.
2.1. If your order contains more than one item, select the items you want to return
2.2 select a reason for return and add a note for the store
2.3 click on Request return.

If your return request is approved and shipping is required, you will receive an email with shipping instructions and a return label. If the product has been returned, you will receive a refund.

Once your order has been placed, we cannot make changes to your address anymore. If you made a mistake, or the the delivery was unsuccessful, please let us know at support@engizek.eu. We can resend your parcel when it comes back to our warehouse.

Orders are dispatched from our warehouse in Germany within 2-4 business days and are processed by DHL and local post services. Delivery times vary from country to country.

Please feel free to message us via our contact form or at support@engizek.eu. We will be glad to help you!